Office document recovery

BadCopy Pro

Special Note About Microsoft Office Document Files Recovery

If you can successfully open your recovered Microsoft Office files that were created in Word, Excel, or PowerPoint, please ignore the following information. It only applies to a few cases.

Potential issues

In about 10-15% of support issues, some customers cannot open the recovered .DOC, .XLS, .PPT, or .ZIP files. This happens only when your original files have structural problems or your damaged disk has files that are cross-linked or fragmented. BadCopy mainly performs byte-level recovery. However, Microsoft Office files are in binary format and extremely sensitive regarding the file integrity. Thus, while BadCopy Pro can rescue most of this data, the Microsoft Office software can still detect the data as corrupted and refuse to open or view.

Solutions

For recovered ZIP files (compressed folder):

The MS Office 2007 or 2010 document files have a similar file header and structure with ZIP file. So in some cases, the Office 2007 or 2010 document (docx, xlsx, pptx) files are recognized and retrieved as .ZIP files. For the recovered ZIP file, BadCopy Pro should also generate a zipfixed_???.zip file. You may simply rename those zipfixed_???.zip to .docx, .xlsx or .pptx, then open them in Word 2007/2010, Excel 2007/2010 or PowerPoint 2007/2010.

Regarding how to change the extension name, you may check some online tutorial at

http://www.google.com/search?hl=en&q=rename+extension&btnG=Google+Search

Regarding how to determine which file is a docx, and which file is a xlsx, you may open the zipfixed_???.zip file in WinZip or 7-zip, if a content.xml exists in the zip file, you may rename it to .docx, or if a workbook.xml exists, then it is an Excel file and you may rename it to .xlsx.

For .DOC, .XLS and .PPT files that were recovered but cannot in Microsoft Office:

For the recovered but unopenable Word 97-2003 documents, you may try another product of us - DocRepair. NO further purchase is required. If it appears that the evaluation version is able to repair your corrupted Word document files, you may email us (support@jufsoft.com) your order reference number for BadCopy Pro order and we will offer you a license key for DocRepair software free of charge.

For Excel, PowerPoint files, sorry, we do not have tools like corrupted Word documents. You may try to open them using MS Excel XP, 2003, 2007, or 2010, and the later versions of Office has better compatibilities accepting them, or search the net and try some third-party excel, powerpoint recovery or repair software tools.

Sorry for any inconvenience it may have caused. Feel free to contact us if any further questions.